Event

Service Innovation [SS222595468]

lecture (V)
Präsenz

SS 2022

Englisch

Cardoso, J., Fromm, H., Nickel, S., Satzger, G., Studer, R., & Weinhardt, C. (Eds.) (2015). Fundamentals of service systems (Vol. 12). Heidelberg: Springer.
Lusch, R. F., & Nambisan, S. (2015). Service innovation: A service-dominant logic perspective. MIS quarterly, 39(1), 155-175.
Christensen, C. M. (2013). The Innovator’s Dilemma - when new technologies cause great firms to fail. Boston, Massachusetts: Harvard Business Review Press.
Rogers, S. (2003). Diffusion of Innovations. 5. ed. New York: Free Press.
Vargo, S. L., Akaka, M. A., and Wieland, H. (2020). Rethinking the Process of Diffusion in Innovation: A Service-Ecosystems and Institutional Perspective, Journal of Business Research, 116(1), 526–534.
Chesbrough, H. (2011). Open services innovation: Rethinking your business to grow and compete in a new era. John Wiley & Sons.
Uebernickel, F., Brenner, W., Pukall, B., Naef, T., & Schindlholzer, B. (2015). Design Thinking: Das Handbuch. Frankfurt am Main: Frankfurter Allgemeine Buch.
Runco, M. A. (2014). Creativity: Theories and Themes: Research, Development, and Practice (2nd ed.). Amsterdam: Academic Press.
Stryja, C., Satzger, G. (2018). Digital nudging to overcome cognitive resistance in innovation adoption decisions. Service Industries Journal, 1-17.
Satzger, G., Benz, C., Böhmann, T., Roth, A. (2022). Servitization and Digitalization as Siamese Twins – Concepts and Research Agenda. To appear in: Edvardsson/Tronvoll (eds.): Handbook of Service Management.