DE
Event
[WS132595484]
Lecturers
Organisation
- Karlsruhe Service Research Institute
Part of
Literature
Fitzsimmons J./Fitzsimmons, M., Service Management, Operations, Strategy and Information Technology, 6. Aufl., 2007
Maister, David H., Managing The Professional Service Firm,1997
Teboul, J. , Service is Front Stage: Positioning services for value advantage, 2006
Grönroos, Service Management and Marketing, 2007
Appointments
- 22.10.2013 09:45 - 11:15
- 29.10.2013 09:45 - 11:15
- 05.11.2013 09:45 - 11:15
- 12.11.2013 09:45 - 11:15
- 19.11.2013 09:45 - 11:15
- 26.11.2013 09:45 - 11:15
- 03.12.2013 09:45 - 11:15
- 10.12.2013 09:45 - 11:15
- 17.12.2013 09:45 - 11:15
- 07.01.2014 09:45 - 11:15
- 14.01.2014 09:45 - 11:15
- 21.01.2014 09:45 - 11:15
- 28.01.2014 09:45 - 11:15
- 04.02.2014 09:45 - 11:15
- 11.02.2014 09:45 - 11:15