DE
Event
[WS142595484]
Lecturers
Organisation
- Karlsruhe Service Research Institute
Part of
Literature
Fitzsimmons J./Fitzsimmons, M., Service Management, Operations, Strategy and Information Technology, 6. Aufl., 2007
Maister, David H., Managing The Professional Service Firm,1997
Teboul, J. , Service is Front Stage: Positioning services for value advantage, 2006
Grönroos, Service Management and Marketing, 2007
Appointments
- 21.10.2014 09:45 - 11:15
- 28.10.2014 09:45 - 11:15
- 04.11.2014 09:45 - 11:15
- 11.11.2014 09:45 - 11:15
- 18.11.2014 09:45 - 11:15
- 25.11.2014 09:45 - 11:15
- 27.11.2014 17:30 - 19:00
- 27.11.2014 19:00 - 23:00
- 27.11.2014 19:00 - 23:00
- 27.11.2014 19:00 - 23:00
- 27.11.2014 19:00 - 23:00
- 02.12.2014 09:45 - 11:15
- 09.12.2014 09:45 - 11:15
- 16.12.2014 09:45 - 11:15
- 23.12.2014 09:45 - 11:15
- 13.01.2015 09:45 - 11:15
- 20.01.2015 09:45 - 11:15
- 27.01.2015 09:45 - 11:15
- 03.02.2015 09:45 - 11:15
- 10.02.2015 09:45 - 11:15