Block

Analytical CRM [T-WIWI-102596]

Type

Written examination

Credits

4.5

Recurrence

Each summer term

Version

Responsible

Prof. Dr. Andreas Geyer-Schulz

Organisation

KIT-Fakultät für Wirtschaftswissenschaften

Part of

Module Specialization in Customer Relationship Management | Industrial Engineering and Management (B.Sc.)
Module CRM and Service Management | Industrial Engineering and Management (B.Sc.)

Events

Course Number	Name	SWS	Type
SS20 2540522	Analytical CRM	2	lecture (V)
SS20 2540523	Übungen zu Analytisches CRM	2	exercise (Ü)

Exams

Course Number	Name	Appointments
WS19 7979571	Analytical CRM	05.08.2020 - 08:00
WS19 7979571	Analytical CRM (Nachklausur SS 2020)	07.04.2021 - 04:00
WS19 7979571	Analytical CRM (Nachklausur SS 2019)	25.03.2020 - 02:00

Competence Certificate

The exam will be offered for first time writers for the last time in the summer semester 2020.

Written examination (60 minutes) according to §4(2), 1 SPO. The exam is considered passed if at least 50 out of a maximum of 100 possible points are achieved. The grades are graded in five steps (best grade 1.0 from 95 points). Details of the grade formation and scale will be announced in the course.
A bonus can be acquired through successful participation in the practice. If the grade of the written examination is between 4.0 and 1.3, the bonus improves the grade by one grade level (0.3 or 0.4). The exact criteria for awarding a bonus will be announced at the beginning of the course.

Prerequisites

None

Recommendation

We expect knowledge about data models and the UML modelling language concerning information systems.