Block

Operative CRM [T-WIWI-102597]

Type

Written examination

Credits

4.5

Recurrence

Each winter term

Version

Responsible

Prof. Dr. Andreas Geyer-Schulz

Organisation

KIT-Fakultät für Wirtschaftswissenschaften

Part of

Module Specialization in Customer Relationship Management | Industrial Engineering and Management (B.Sc.)
Module CRM and Service Management | Industrial Engineering and Management (B.Sc.)

Events

Course Number	Name	SWS	Type
WS19 2540522	Operative CRM	2	lecture (V)
WS19 2540523	Übung Operatives CRM	1	exercise (Ü)

Exams

Course Number	Name	Appointments
WS19 7900145	Operative CRM
WS19 7900145	Operative CRM (Nachklausur WS 2019/2020)	30.09.2020 - 11:00
WS19 7900145	Operative CRM	21.05.2021 - 10:45
WS19 7900145	Operative CRM	25.02.2020 - 08:00

Competence Certificate

Written examination (60 minutes) according to §4(2), 1 SPO. The exam is considered passed if at least 50 out of a maximum of 100 possible points are achieved. The grades are graded in five steps (best grade 1.0 from 95 points). Details of the grade formation and scale will be announced in the course.
A bonus can be acquired through successful participation in the practice. If the grade of the written examination is between 4.0 and 1.3, the bonus improves the grade by one grade level (0.3 or 0.4). The exact criteria for awarding a bonus will be announced at the beginning of the course.

Prerequisites

None

Recommendation

The attendance of courses Customer Relationship Management and Analytical CRM is advised.