DE

Event

Business and IT Service Management [WS152595484]

Type
lecture (V)
Term
WS 15/16
SWS
2
Language
Englisch
Appointments
20
Links
ILIAS

Lecturers

Organisation

  • Karlsruhe Service Research Institute

Part of

Literature

Fitzsimmons J./Fitzsimmons, M., Service Management, Operations, Strategy and Information Technology, 6. Aufl., 2007

Maister, David H., Managing The Professional Service Firm, 1997

Teboul, J. , Service is Front Stage: Positioning services for value advantage, 2006

Grönroos, Service Management and Marketing, 2007

Appointments

  • 20.10.2015 09:45 - 11:15
  • 27.10.2015 09:45 - 11:15
  • 03.11.2015 09:45 - 11:15
  • 10.11.2015 09:45 - 11:15
  • 17.11.2015 09:45 - 11:15
  • 24.11.2015 09:45 - 11:15
  • 26.11.2015 19:00 - 23:00
  • 26.11.2015 19:00 - 23:00
  • 26.11.2015 19:00 - 23:00
  • 26.11.2015 19:00 - 23:00
  • 27.11.2015 09:45 - 11:15
  • 01.12.2015 09:45 - 11:15
  • 08.12.2015 09:45 - 11:15
  • 15.12.2015 09:45 - 11:15
  • 22.12.2015 09:45 - 11:15
  • 12.01.2016 09:45 - 11:15
  • 19.01.2016 09:45 - 11:15
  • 26.01.2016 09:45 - 11:15
  • 02.02.2016 09:45 - 11:15
  • 09.02.2016 09:45 - 11:15