DE
Event
Business and IT Service Management [WS152595484]
Organisation
- Karlsruhe Service Research Institute
Part of
Literature
Fitzsimmons J./Fitzsimmons, M., Service Management, Operations, Strategy and Information Technology, 6. Aufl., 2007
Maister, David H., Managing The Professional Service Firm, 1997
Teboul, J. , Service is Front Stage: Positioning services for value advantage, 2006
Grönroos, Service Management and Marketing, 2007
Appointments
- 20.10.2015 09:45 - 11:15
- 27.10.2015 09:45 - 11:15
- 03.11.2015 09:45 - 11:15
- 10.11.2015 09:45 - 11:15
- 17.11.2015 09:45 - 11:15
- 24.11.2015 09:45 - 11:15
- 26.11.2015 19:00 - 23:00
- 26.11.2015 19:00 - 23:00
- 26.11.2015 19:00 - 23:00
- 26.11.2015 19:00 - 23:00
- 27.11.2015 09:45 - 11:15
- 01.12.2015 09:45 - 11:15
- 08.12.2015 09:45 - 11:15
- 15.12.2015 09:45 - 11:15
- 22.12.2015 09:45 - 11:15
- 12.01.2016 09:45 - 11:15
- 19.01.2016 09:45 - 11:15
- 26.01.2016 09:45 - 11:15
- 02.02.2016 09:45 - 11:15
- 09.02.2016 09:45 - 11:15