DE

Event

[WS142595484]

Type
lecture (V)
Term
WS 14/15
SWS
2
Language
Englisch
Appointments
20
Links
ILIAS

Lecturers

Organisation

  • Karlsruhe Service Research Institute

Part of

Literature

Fitzsimmons J./Fitzsimmons, M., Service Management, Operations, Strategy and Information Technology, 6. Aufl., 2007

Maister, David H., Managing The Professional Service Firm,1997

Teboul, J. , Service is Front Stage: Positioning services for value advantage, 2006

Grönroos, Service Management and Marketing, 2007

Appointments

  • 21.10.2014 09:45 - 11:15
  • 28.10.2014 09:45 - 11:15
  • 04.11.2014 09:45 - 11:15
  • 11.11.2014 09:45 - 11:15
  • 18.11.2014 09:45 - 11:15
  • 25.11.2014 09:45 - 11:15
  • 27.11.2014 17:30 - 19:00
  • 27.11.2014 19:00 - 23:00
  • 27.11.2014 19:00 - 23:00
  • 27.11.2014 19:00 - 23:00
  • 27.11.2014 19:00 - 23:00
  • 02.12.2014 09:45 - 11:15
  • 09.12.2014 09:45 - 11:15
  • 16.12.2014 09:45 - 11:15
  • 23.12.2014 09:45 - 11:15
  • 13.01.2015 09:45 - 11:15
  • 20.01.2015 09:45 - 11:15
  • 27.01.2015 09:45 - 11:15
  • 03.02.2015 09:45 - 11:15
  • 10.02.2015 09:45 - 11:15