DE

Event

Business and IT Service Management [WS162595484]

Type
lecture (V)
Term
WS 16/17
SWS
2
Language
Englisch
Appointments
17
Links
ILIAS

Lecturers

Organisation

  • Karlsruhe Service Research Institute

Part of

Literature

Fitzsimmons J./Fitzsimmons, M., Service Management, Operations, Strategy and Information Technology, 6. Aufl., 2007

Maister, David H., Managing The Professional Service Firm, 1997

Teboul, J. , Service is Front Stage: Positioning services for value advantage, 2006

Grönroos, Service Management and Marketing, 2007

Appointments

  • 18.10.2016 15:45 - 17:15
  • 25.10.2016 15:45 - 17:15
  • 08.11.2016 15:45 - 17:15
  • 15.11.2016 15:45 - 17:15
  • 22.11.2016 15:45 - 17:15
  • 29.11.2016 15:45 - 17:15
  • 06.12.2016 15:45 - 17:15
  • 08.12.2016 17:30 - 19:30
  • 09.12.2016 09:45 - 11:15
  • 13.12.2016 15:45 - 17:15
  • 20.12.2016 15:45 - 17:15
  • 10.01.2017 15:45 - 17:15
  • 17.01.2017 15:45 - 17:15
  • 24.01.2017 15:45 - 17:15
  • 31.01.2017 15:45 - 17:15
  • 31.01.2017 15:45 - 17:15
  • 07.02.2017 15:45 - 17:15