DE
Event
Business and IT Service Management [WS162595484]
Lecturers
Organisation
- Karlsruhe Service Research Institute
Part of
Literature
Fitzsimmons J./Fitzsimmons, M., Service Management, Operations, Strategy and Information Technology, 6. Aufl., 2007
Maister, David H., Managing The Professional Service Firm, 1997
Teboul, J. , Service is Front Stage: Positioning services for value advantage, 2006
Grönroos, Service Management and Marketing, 2007
Appointments
- 18.10.2016 15:45 - 17:15
- 25.10.2016 15:45 - 17:15
- 08.11.2016 15:45 - 17:15
- 15.11.2016 15:45 - 17:15
- 22.11.2016 15:45 - 17:15
- 29.11.2016 15:45 - 17:15
- 06.12.2016 15:45 - 17:15
- 08.12.2016 17:30 - 19:30
- 09.12.2016 09:45 - 11:15
- 13.12.2016 15:45 - 17:15
- 20.12.2016 15:45 - 17:15
- 10.01.2017 15:45 - 17:15
- 17.01.2017 15:45 - 17:15
- 24.01.2017 15:45 - 17:15
- 31.01.2017 15:45 - 17:15
- 31.01.2017 15:45 - 17:15
- 07.02.2017 15:45 - 17:15