Event

• Barras, Richard (1986) Towards a theory of innovation in services. Research Policy 15, 161-173
• Hauschildt, Jürgen und Salomo, Sören (2007) Innovationsmanagement. 4. Auflage, München: Vahlen.
• von Hippel, Erich (2007) Horizontal innovation networks - by and for users. Industrial and Corporate Change, 16:2
• Sundbo, Jon (1997) Management of Innovation in Services. The Service Industries Journal, Vo. 17, No. 3, pp. 432-455

Weiterführende Literatur:

• Benkler, Yochai (2006) The Wealth of Networks: How Social Production Transforms Markets and Freedom. Yale University Press. (Online: http://www.benkler.org)
• Christensen, Clayton M. (2003) The Innovator's Dilemma, Harper Collins.
• Kanerva, M.; Hollanders, H. & Arundel, A. (2006) TrendChart Report: Can we Measure and Compare Innovation in Services?
• von Hippel, Erich (2005) Democratizing Innovation. The MIT Press, Cambridge, MA. (Online: http://web.mit.edu/evhippel/www/books/DI/DemocInn.pdf)
• Howells, Jeremy & Tether, Bruce (2004) Innovation in Services: Issues at Stake and Trends. Commission of the European Communities, Brussels/Luxembourg. (Online: http://www.isi.fhg.de/publ/downloads/isi04b25/inno-3.pdf)
• Miles, I. (2008) Patterns of innovation in service industries. IBM Systems Journal, Vol. 47, No 1
• Morison, Eltling E. (1966) Gunfire at Sea: A Case Study of Innovation. In: Men, Machines and Modern Times. The MIT Press, pp. 17-44.
• Fundamentals of Service Systems: http://primo.bibliothek.kit.edu/primo_library/libweb/action/display.do;jsessionid=EB30837DDB85CBF7DE6CED4B1CB39385?tabs=detailsTab&ct=display&fn=search&doc=KITSRC455219141&indx=1&recIds=KITSRC455219141&recIdxs=0&elementId=0&renderMode=poppedOut&displayMode=full&frbrVersion=&mode=Basic&vid=KIT&srt=date&tab=kit&dscnt=0&vl(freeText0)=fundamentals%20of%20service%20systems&dstmp=1462276069380)