DE

Event

[WS132595484]

Type
lecture (V)
Term
WS 13/14
SWS
2
Language
Englisch
Appointments
15
Links
ILIAS

Lecturers

Organisation

  • Karlsruhe Service Research Institute

Part of

Literature

Fitzsimmons J./Fitzsimmons, M., Service Management, Operations, Strategy and Information Technology, 6. Aufl., 2007

Maister, David H., Managing The Professional Service Firm,1997

Teboul, J. , Service is Front Stage: Positioning services for value advantage, 2006

Grönroos, Service Management and Marketing, 2007

Appointments

  • 22.10.2013 09:45 - 11:15
  • 29.10.2013 09:45 - 11:15
  • 05.11.2013 09:45 - 11:15
  • 12.11.2013 09:45 - 11:15
  • 19.11.2013 09:45 - 11:15
  • 26.11.2013 09:45 - 11:15
  • 03.12.2013 09:45 - 11:15
  • 10.12.2013 09:45 - 11:15
  • 17.12.2013 09:45 - 11:15
  • 07.01.2014 09:45 - 11:15
  • 14.01.2014 09:45 - 11:15
  • 21.01.2014 09:45 - 11:15
  • 28.01.2014 09:45 - 11:15
  • 04.02.2014 09:45 - 11:15
  • 11.02.2014 09:45 - 11:15