Modul

The module examination takes place in the form of partial examinations in accordance with § 4 Para. 2 No. 1 - No. 3 SPO via courses of the module amounting to a total of at least 9 LP.
The overall score of the module is formed from the credit-weighted scores of the partial examinations and truncated after the first decimal place.

Students

• understand services from different perspectives and the concept of value creation in service systems
• get familiar with concepts, methods and tools for the design, modelling, development and management of digital services and interactive systems 
• understand the basic characteristics and effects of interactive systems as an integral element of digital services – theoretically grounded in reference disciplines such as psychology
• get hands-on experience in conceptualizing and designing digital services and interactive systems in real use cases.

The “Information Systems & Digital Business” modules of the research groups of Prof. Dr. Alexander Mädche (Information Systems & Service Design), Prof. Dr. Gerhard Satzger (Digital Service Innovation) and Prof. Dr. Christof Weinhardt (Information & Market Engineering), offer a comprehensive overview on important topics of digitalization – blending aspects of digital interaction, digital services and the platform economy. 

Courses in this module cover the technical and economic aspects of digital services as well as the interaction of humans with information systems: 

• Digital Services: The global economy is increasingly driven by services: in industrialized countries, nearly 70% of gross value added is achieved in the tertiary sector. For the design, development and the management of services traditional “goods-focused” concepts are often insufficient or inappropriate – even more so, if companies reap the ample opportunities to offer digital services. The course is centered around the concepts of joint value creation within service systems. It covers the theoretical background of services and service innovation, technical and economic aspects of cloud and cloud labor services as well as webservices. It focuses on the potential to leverage data for novel digital services and business models and to form dynamic and scalable service value networks. It comprises hands-on experience to conceive and build novel digital, cloud-based services.
  
  
• Foundations of Interactive Systems: Advanced information and communication technologies (ICT) make interactive systems ever-present in the users’ private and business life. They are an integral part of E-Commerce portals or social networking sites as well as at the workplace, e.g. in the form of collaboration portals or analytical dashboards. Furthermore, with the ever-increasing capabilities of ICT, the design of human-computer interaction is becoming increasingly important. The aim of this module is to introduce the foundations, related theories, key concepts, and design principles as well as current practice of contemporary interactive systems. The students get the necessary knowledge to guide the successful implementation of interactive systems in business and private life.

Total effort for 9 credit points: approx. 270 hours. The distribution is based on the credit points of the courses of the module (120-135h for courses with 4.5 credit points). The total number of hours per course results from the effort required to attend lectures and exercises, as well as the examination times and the time required to achieve the learning objectives of the module for an average student for an average performance.