Modul

The assessment is carried out as partial exams (according to Section 4 (2), 1-3 SPO), whose sum of credits must meet the minimum requirement of credits of this module. The assessment procedures are described for each course of the module separately.

The overall grade of the module is the average of the grades for each course weighted by the credits and truncated after the first decimal.

Students

• understand the scientific basics of the management of digital services and corresponding systems

• gain a comprehensive insight in the importance and the most important features of information systems as an central component of the digitalization of business processes, products and services

• know the most relevant concepts and theories to shape the digital transformation process of service systems successfully

• understand the OR methods in the sector of service management and apply them adequately

• are able to use large amounts of available data systematically for the planning, operation and improvement of complex service offers and to design and control information systems

• are able to develop market-oriented coordination mechanisms and apply service systems.

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This module provides the foundation for the management of digital services and corresponding systems. The courses in this module cover the major concepts for a successful management of service systems and their digital transformation. Current examples from the research and practice enhance the relevance of the discussed topics.

None

The total workload for this module is approximately 270 hours. For further information see German version.