Modul

The assessment is carried out as partial exams (according to Section 4 (2), 1-3 SPO), whose sum of credits must meet the minimum requirement of credits of this module. The assessment procedures are described for each course of the module separately.

The overall grade of the module is the average of the grades for each course weighted by the credits and truncated after the first decimal.

Students

• understand services from different perspectives and the concept of value creation in service networks

• know about the concepts, methods and tools for the design, modelling, development and management of digital services and are able to use them

• understand the basic characteristics and effects of integrated information system as a an integral element of digital services

• gain experience in group work as well as in the analysis of case studies and the professional presentation of research results

• practice skills in the English language in preparation of jobs in an international environment

None

Global economy is increasingly determined by services: in industrialized countries nearly 70% of gross value added is achieved in the tertiary sector. Unfortunately, for the design, development and the management of services traditional concepts focused on goods are often insufficient or inappropriate. Besides, the rapid technical advance in the information and communication technology sector pushesthe economic importance of digital services even further thus changing the competition environment. ICT-based interaction and individualization open up completely new dimensions of shared value between clients and providers, dynamic and scalable “service value networks” replace established value chains, digital services are provided globally crossing geographical boundaries. This module establishes a basis for further specialization in service innovation, service economics, service design, service modelling, service analytics as well as the transformation and coordination of service networks.

None

The total workload for this module is approximately 270 hours. For further information see German version.