Modul

The assessment is carried out as partial exams, whose sum of credits must meet the minimum requirement of credits of this module. The assessment procedures are described for each course of the module separately.

The overall grade of the module is the average of the grades for each course weighted by the credits and truncated after the first decimal.

The students

• understand the basics of developing and managing IT-based services,
• understand and apply OR methods in service management,
• systematically use vast amounts of available data for planning, operation, personalization and improvement of complex service offerings, and
• understand and analyze innovation processes in corporations.

The module service management addresses the basics of developing and managing IT-based services. The lectures contained in this module teach the basics of developing and managing IT-based services and the application of OR methods in the field of service management. Moreover, students learn to systematically analyze vast amounts of data for planning, operation and improvement for complex service offerings. These tools enhance operational and strategic decision support and help to analyze and understand the overall innovation processes in corporations. Current examples from research and industry demonstrate the relevance of the topics discussed in this module.

None

The total workload for this module is approximately 270 hours. For further information see German version.