DE

Event

Customer Relationship Management [WS162540508]

Type
lecture (V)
Term
WS 16/17
SWS
2
Language
Englisch
Appointments
14

Lecturers

Organisation

  • KIT-Fakultät für Wirtschaftswissenschaften

Part of

Literature

Christian Grönroos. Service Management and Marketing : A Customer Relationship Management Approach. Wiley, Chichester, 2nd edition, 2000.

Weiterführende Literatur:

Jill Dyché. The CRM Handbook: A Business Guide to Customer Relationship Management. Addison-Wesley, Boston, 2nd edition, 2002.

Ronald S. Swift. Accelerating Customer Relationships: Using CRM and RelationshipTechnologies. Prentice Hall, Upper Saddle River, 2001.

Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in theWorld of E-Business. John Wiley, Toronto, 2000.

Appointments

  • 18.10.2016 09:45 - 11:15
  • 25.10.2016 09:45 - 11:15
  • 08.11.2016 09:45 - 11:15
  • 15.11.2016 09:45 - 11:15
  • 22.11.2016 09:45 - 11:15
  • 29.11.2016 09:45 - 11:15
  • 06.12.2016 09:45 - 11:15
  • 13.12.2016 09:45 - 11:15
  • 20.12.2016 09:45 - 11:15
  • 10.01.2017 09:45 - 11:15
  • 17.01.2017 09:45 - 11:15
  • 24.01.2017 09:45 - 11:15
  • 31.01.2017 09:45 - 11:15
  • 07.02.2017 09:45 - 11:15